At Leondre Genie, we strive to provide a smooth and reliable shipping experience for all our customers. This Shipping Policy outlines how we handle order processing, shipping methods, delivery times, and related details. By placing an order with us, you agree to the terms below.

1. Order Processing

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment has been confirmed.
  • During peak seasons or promotional events, processing times may be slightly longer.
  • Once your order is processed and shipped, you will receive a confirmation email with tracking details.

2. Shipping Locations

We currently ship to customers within the United States.

Note: At this time, we do not offer international shipping. Please check back in the future as we expand our delivery services.

3. Shipping Methods & Delivery Times

We partner with trusted carriers (such as USPS, UPS, or FedEx) to ensure safe and timely delivery of your bathtub-related products.

Estimated delivery times:

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 2–5 business days
  • Priority Shipping: 1–3 business days

Delivery times are estimates and may vary based on location, weather conditions, or carrier delays.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
  • Free shipping promotions may be offered occasionally and will be clearly advertised on our website.
  • Any additional duties, taxes, or fees (if applicable) are the responsibility of the customer.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use this to monitor your package’s progress until it arrives at your doorstep.

6. Delivery Issues

  • Incorrect Address: Customers are responsible for ensuring their shipping details are accurate. Leondre Genie is not responsible for packages lost due to incorrect or incomplete addresses.
  • Lost or Stolen Packages: If your tracking shows “delivered” but you did not receive the package, please contact the carrier directly. We will assist as much as possible but cannot be held liable for lost or stolen packages after delivery.
  • Delayed Delivery: While we strive to meet delivery timelines, occasional delays may occur due to weather, high shipping volumes, or carrier issues.

7. Damaged or Defective Items

If your order arrives damaged or defective:

  • Report the issue to us within 48 hours of delivery.
  • Provide photos of the damaged item and packaging.
  • We will arrange a replacement or refund in accordance with our [Refund & Return Policy].

8. Order Cancellations

  • Orders may be canceled within 24 hours of purchase before they are processed for shipping.
  • Once the order has been shipped, cancellations are no longer possible, but you may request a return under our return policy.

9. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

Leondre Genie
708 Hazel-Conehetta Rd,
Lake, MS 39092, USA

📧 Email: support@leondregenie.store
📞 Telephone: +1 769 352 0389

🚚 At Leondre Genie, we’re committed to making sure your bathtub-related products are delivered safely and on time. Thank you for shopping with us!