At Leondre Genie, customer satisfaction is our top priority. We want you to love your bathtub-related products and shopping experience with us. If you are not completely satisfied with your purchase, we are here to help with returns, refunds, or exchanges, subject to the conditions outlined below.

1. Eligibility for Returns

You may request a return if:

  • The product was purchased directly from our website leondregenie.store
  • The item is unused, uninstalled, and in its original condition
  • The product is returned in its original packaging with all accessories, manuals, and documentation included
  • The return request is made within 30 days of delivery

Please note: Certain products such as clearance items, customized goods, or hygienic products (if applicable) may be non-returnable. This will be clearly stated on the product page.

2. Non-Returnable Items

We cannot accept returns for:

  • Items marked “Final Sale” or “Clearance”
  • Products that have been installed, used, or damaged after delivery
  • Items missing original packaging, accessories, or manuals
  • Gift cards or downloadable products

3. Return Process

To initiate a return:

  1. Contact our customer support team at support@leondregenie.store or call +1 769 352 0389 with your order number and reason for return.
  2. Our team will review your request and provide return instructions, including the return shipping address.
  3. Pack the item securely in its original packaging, including all accessories and paperwork.
  4. Ship the product back to us within 7 days of receiving return approval.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email about the status of your refund.

  • Approved Refunds: A credit will be issued to your original method of payment within 7–10 business days.
  • Partial Refunds: May be granted for items not returned in original condition, damaged by the customer, or missing parts.
  • Rejected Refunds: If the product does not meet return eligibility, it will be shipped back to you at your expense.

5. Exchanges

If you received a defective, damaged, or incorrect item, we will happily exchange it for the same product at no additional cost. Please contact us within 7 days of delivery for assistance.

6. Damaged or Defective Products

We take great care in packaging and delivering your orders. However, if your item arrives damaged or defective:

  • Please report the issue to us within 48 hours of delivery.
  • Provide clear photos of the damaged product and packaging.
  • We will arrange for a replacement or refund as quickly as possible.

7. Cancellations

Orders may be canceled within 24 hours of purchase for a full refund. Once the order has been processed or shipped, it may not be canceled but can still be returned under the conditions above.

8. Contact Us

If you have any questions about our Refund & Return Policy or need help with a return, please contact us:

Leondre Genie
708 Hazel-Conehetta Rd,
Lake, MS 39092, USA

📧 Email: support@leondregenie.store
📞 Telephone: +1 769 352 0389

✅ At Leondre Genie, we are committed to making your shopping experience smooth and worry-free. Thank you for trusting us for your bathtub-related needs.